Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Big Bamboo Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bigbambooshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@bigbambooshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@bigbambooshop.com
All as described. I'm very satisfied
Nice socks
Good socks for the summer. Recommend.
I arrive within the established time, they are perceived to be of lower quality as described
Product super, well-made and soft
It took longer than indicated, but they arrived well, according to the good quality, I was satisfied
Recommend. After 9 hours in working boots will give out breathe;], comfortable material. Can needless lettering bamboo-I personally don't mind. Pretty fast delivery
Quality is good. Delivered quickly. I recommend the goods and the store.
The socks are a little thin, but very comfortable and soft. Size 43 or 44, 9.5 or 10. I got the socks in 20 days, I recommend the socks and the store, thank you
Nice
good quality worth it
We reached Novokuznetsk quickly by DPD. The quality is good, for the summer the Most High.
gonna order again
bought more than 30 pairs of this over the last 4years . good socks recommend
Thank you for your promptness. Socks are gray-of excellent quality, and black-so-so.
Nice and easy
Nice socks. On "43 size sneakers" were suitable, not small as all others. Good stretch and breathe. Something similar to the structure of women's tights, that is, stretch, but denser and not transparent. Rather synthetics than bamboo, but I liked it. Although it is not known what will happen to them later. I think you need to wash them in relatively cold water so that synthetic elasticity does not spoil.
excellent quality/ price ratio. It meets all my needs. Thank you. I recommend store.
The goods did not receive after three months.
Good quality, same as published, firm and fresh fabric
Very good product corresponds to the description
Très bien
I received my socks here in Canada very fast! The quality is very good I recommend these socks and this buyer very good and fast service
They are fresh and thin, ideal for summer
Produto chegou em 14 dias no interior de SP, produto de ótima qualidade, vendedor muito ágil, agora é usar e saber o quanto irá durar... o material de fibra de Bamboo é muito resistente... com certeza fazer outras compras! podem comprar sem medo!