Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Big Bamboo Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bigbambooshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@bigbambooshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@bigbambooshop.com
Great! Great!
Very soft, just what I was looking for.
They 've arrived fast. No ball but well packed. No smell of anything. Already in use, they work perfectly and are cleaned very easy both by hand and by washing machine. Perfect.
I ordered 2x. They arrive super fast and good quality I recommend
I love them, they're soft and they remove makeup well, I use them with a micellar oil or water The only thing is that two come to me unsewn by a tip, but for the price they have I have no complaint
Very nice to use
Very satisfied and fast shipping.
Très bien!
I got here super fast, they look very good they're soft on both sides, they look fat and the sponge looks very good
Packed ugly, even without cellophanka. Discs good
Perfect, just as it puts in the description. And they're super soft
Very good shopping. I like them a lot to use with micellar water, tonic, alcohol. And the bag for the washing machine comes very well.
Optimo producto and arrived fast
Bien
мягенькие,качественные.Не маленькие по размеру,но мне нравится.Доставка быстрая.Спасибо
I love them! They are very soft with the skin and it is a great way to reduce the consumption of disposable cotton discs
Very fast shipping, I haven't tried them yet, but the description is accurate
Very good, very soft discs, Easy Washing in ra wash come out completely clean, only one came a little unstitched for the rest great
Perfect. Super soft discs. I haven't washed them yet. I don't know how they'll be after. Perfect first impression!
Perfect I recommend
It's just like the picture, with a little bigger than I expected, but I like the way it looks. I haven't tried it yet.
It's just like the website looks. I loved your presentation. I have to prove its effectiveness.
Very soft, colors ok. I have to wash them before I use them. If after that they break or something, I update the comment
Really soft pads, I have bought a few different ones and this are the softest on the skin! But the quality could be better, some pads are not sewed well, when I open the bag, some pads were faulty, Also it is two sides sewed together and wonder after a wash how this would end up. So warning, they may not last long but they are really soft to touch.
Very soft and have arrived just as it puts in the image in your sachet and with the sponge of gift box