Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Big Bamboo Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bigbambooshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at email@example.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at firstname.lastname@example.org
Chic glasses, look just wonderful, high quality, excellent equipment. I bought these glasses in "catch the moment!", the store without any manipulation immediately sent the goods. Fast delivery from China to Russia Krasnoyarsk territory, 4 weeks! Polarization is clear! Thank you for the quality goods and good discounts! Definitely recommend!
Очки на фото светлее. В жизни цвет линз темно синий, а цвет оправы более коричневый. В остальном все хорошо. Пришли целые. Успела урвать за 73₽ в лови момент. До Перми шли около 1-1,5 месяцев.
Quality glasses, everything is well packed, there is a card for checking.
очень крутые как в описании ,спасибо за быструю доставку надежный продавец и надежный магазин
Очки приехали быстро,коробка,сами очки и комплектация(шнурок не входит,покупал отдельно)выполнено на премиум уровне.Очки выглядят супер,подойдут худощявым только,на толстую морду не налезут.Дужки и правду сделаны из дерева,поэтому легенькие.Выйграл в "Лови момент",продавца рекомендую, отправляет быстро.
I'm just delighted! The glasses are great! Everything is perfectly packed, beautiful cardboard packaging, inside glasses in protective films and bags, wipe cloth, case and card for checking the quality of glasses. The arches are made of wood. Very high quality brand, thank you to the store!
I liked the glasses very much. The quality is excellent, packed in a box. In box except glasses, test card, napkin, glasses case. I won at the "catch the moment", the store honestly sent the goods, for which he thanks a lot.
Got at a discount ~ 1 $, but the store sent everything and came very quickly! Looks all presentable and beautiful. I recommend both the seller and the goods!
Какие они зеркальные! Переливаются и блестят! Приехали в коробке из плотного картона с фирменными знаками. Упаковка выглядит очень красиво и качественно. На лице смотрится просто отлично, форма довольно универсальная. Оправа и деревянные дужки выполнены просто идеально. Восторг! Можно смело брать на подарок.
Just super) packing, quality, delivery) all at the highest level) I recommend
Came quickly, very quality goods
супер. качество хорошее.упакован отлично, все пришло целым... продавца рекомендую
Everything is super, shvidka delivery, yakysina glasses, Garna packaging. I recommend it.
Most favorite store. Always delighted with the goods and services. Glasses are super. Fully correspond to the description. Excellent quality. They look expensive and stylish. Service store at the highest level. 8 days delivery. Track number was tracked. A reliable and responsive store. Promptly answered questions. Many thanks and prosperity to the store.
Delivery is fast, everything corresponds to the description. The goods are cool, we got glasses at a big discount, for which many thanks to the store.
Cool glasses. Excellent quality. Seller recommend.
Sent quickly, it came clear Won for 97 cents in a catch moment Polarization of UV and light suppression is powerful, the quality is good Inside is attached carrying case, wipe cloth and tester card, which can only see the picture through polarized lenses
Caught these glasses at a time for 73R, glasses are awesome, it's a pity that men, very quickly came about 14 days to Moscow, packed in 2 bubble films, beautiful packing (can be given), there is a cover and a cloth for glasses, shorter I'm happy)